Terms of Sale

The webshop at helinhair.dk is run by:

These terms apply to every purchase you make as a consumer in our webshop. We sell to consumers only. By placing an order, you accept the terms that apply on the day you order.

Bookings and treatments in our salons are covered by our cancellation policy, and memberships by their own membership terms.

Before you pay, you can see your basket, the delivery method and the full price, and correct any mistakes. The contract is binding when we send you an order confirmation by email. Keep it: it is your proof of purchase.

We store your order, and if you have an account, you can see it at any time under Orders. The contract is concluded in Danish or English. If a price on the site is clearly wrong because of a typing or system error, we are not bound by it, and we contact you before sending anything.

All prices are in Danish kroner (DKK) and include 25% Danish VAT. The delivery cost is shown at checkout, before you pay, and you never pay fees that were not shown to you.

You pay through our secure payment provider, Stripe. The payment methods you can use are shown at checkout. We never see or store your card details.

The amount is charged when you pay for your order at checkout. There is no card fee.

We deliver to addresses in Denmark. The delivery methods available, what they cost and when you can expect the parcel are shown at checkout. For some methods you pick a parcel shop near you.

If we cannot deliver within the stated time, we tell you as soon as possible. If your order has not arrived within 30 days, and no other time was agreed, you may cancel the order and get your money back.

Check the parcel when you receive it. If it is damaged in transit, contact us as soon as you can, ideally with a photo.

You have 14 days to withdraw from your purchase without giving any reason, counted from the day you receive the goods. Some products, such as opened sealed hair care and cosmetics, are not covered. You pay the cost of sending the goods back. Our refund policy explains how to withdraw, how to return the goods and how you get your money back.

You have a 2-year right to complain under Danish law if a product is faulty or not as described. Contact us within a reasonable time after you find the fault. Notice within 2 months is always in time. Depending on the fault, you can ask for repair, a replacement, a price reduction or a refund.

Gift cards are valid for 5 years from the date of purchase and can be used for treatments and products in all five Helin Hair salons. A gift card cannot be exchanged for cash, but can be used by whoever holds it.

A gift card bought online can be returned within 14 days of purchase, as long as it has not been used.

We use your details only to process and deliver your order, and to meet our accounting obligations. Our privacy policy explains what we collect, who we share it with and your rights.

If you are not satisfied, contact us first at info@helinhair.dk. If we cannot agree, you can complain to Nævnenes Hus, Toldboden 2, 8800 Viborg, via naevneneshus.dk. If you live in another EU country, the European Consumer Centre Denmark (forbrugereuropa.dk) can help.

Danish law applies to these terms. This does not take away the protection you have under the mandatory consumer rules of the country where you live.