Cancellation Policy

Cancelling or changing a booking must be done no later than 24 hours before the treatment starts. No fee is charged for a timely cancellation or change.

For cancellations made less than 4 hours before the treatment starts, Helin Hair ApS reserves the right to charge a fee equal to 50% of the price of the booked treatment.

In the event of a no-show without prior cancellation, Helin Hair ApS reserves the right to charge 100% of the price of the booked treatment.

If you arrive more than 15 minutes late, it may be necessary to shorten or cancel the treatment out of consideration for the day’s other bookings.

If the treatment cannot be carried out due to the delay, the appointment may be regarded as a no-show.

If you booked online, you can cancel your appointment yourself using the cancellation link in your booking confirmation email, as long as there are more than 24 hours until your appointment. If there are fewer than 24 hours left, or if you booked by phone or as a walk-in, please cancel by telephone directly to the salon where your booking was made, according to our cancellation policy. If you cannot find the email or the link does not work, call the salon and we will help you.

A valid cancellation is made either through the cancellation link in your booking confirmation email or by telephone to the salon. Cancellations sent by SMS, social media, contact form or other messaging services are not recorded as a timely cancellation.

We ask for your understanding, as we want to be able to offer the freed-up time to another guest as quickly as possible.

In the case of documented illness, accident or other extraordinary circumstances beyond the customer’s control, Helin Hair ApS may, after an individual assessment, choose to waive the fee.

By booking a treatment, the customer accepts this cancellation and no-show policy.